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MB-230 Test Cram - MB-230 Book Free

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Microsoft Dynamics 365 Customer Service Functional Consultant Certification Exam (MB-230) is a specialized certification exam that focuses on the expertise of candidates in the field of customer service. MB-230 Exam validates the skills and knowledge of candidates in delivering quality customer service experience, managing cases, and analyzing data. Microsoft Dynamics 365 Customer Service Functional Consultant certification is designed for professionals who aspire to work as customer service functional consultants.

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Microsoft Dynamics 365 is a cloud-based business application platform that has been designed to provide businesses with a comprehensive and integrated set of tools for managing their operations. One of the most important modules of this platform is the Dynamics 365 Customer Service, which enables businesses to deliver exceptional customer service and support. To become proficient in this module, Microsoft offers the MB-230 Exam, which is a certification exam for Microsoft Dynamics 365 Customer Service Functional Consultants.

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q314-Q319):

NEW QUESTION # 314
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 315
Hotspot Question
You are a Dynamics 365 for Customer Service administrator. The organization has multiple business process flows for warranty management.
You need to manage business process flows.
What should you configure? To answer, select the appropriate configuration in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 316
You need to configure the system to meet the requirements for external access and the portal. What should you configure? To answer, select the appropriate options in the answer are a. NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 317
You are an Omnichannel supervisor for a company.
The manager wants to improve response times and customer satisfaction.
You need to configure Omnichannel queues using standard functionality.
Which capabilities should you enable? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation

NEW QUESTION # 318
You are configuring Microsoft Teams chat integration for a custom model-driven application. Users report that they are unable to use the chat feature in the app. You determine that the capability has not yet been enabled. You need to enable the functionality. Which area should you access to enable it?

A. Microsoft Power Platform admin center
B. Microsoft Teams admin center
C. Microsoft Dynamics 365 Customer Service admin center
D. Maker Portal

Answer: A

NEW QUESTION # 319
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